Villa Experience Planner | Luxury Villas

Background

Are you independently-minded with a passion for luxury travel? We are looking for a dynamic and intelligent Villa Experience Planner to join our fast-paced and fast-growing Luxury Villas team, based in the Cotswolds. The Red Savannah brand shines because of the people we employ. We have a specific brand DNA that requires team members to be confident, sophisticated self-starters, independent thinkers with excellent social skills and a well-developed sense of humour. We deal with many High Net Worth clients/celebrities and are therefore deadly serious about what we do – but we try and have fun doing it and there is a terrific team spirit across the business.

About Us

Winner of the 2021 Conde Nast Traveller ‘World’s Best Tour Operator’ award, Red Savannah is a luxury travel company established in 2011 by George Morgan-Grenville and a team of extraordinarily knowledgeable professionals, each with many years’ experience at the luxury end of the travel industry. Our address books are the best in the business – from Kings to Concierges – and we deliver only the most superlative life-changing travel experiences. Beautifully planned private journeys across the Americas, the Indian sub- continent & Asia, ruggedly exciting African safaris, idyllic palm-fringed Indian Ocean islands, the most stunning portfolio of hand-picked Luxury Villas and Resorts in Europe & the Caribbean and an impressive fleet of Turkish Gulets – all delivered with charm, passion, integrity and style. The Red Savannah experience strives to be authentic, substantial and intelligent. The aim has always been to bring back craftsmanship in order to create journeys of substance, without the glitz and over-hackneyed travel jargon. Every Experience Planner sells what they know and says what they think. No hogwash. No luxury-speak. Just up-to-date knowledge and an ability to listen to and interpret sophisticated needs. In 2020, the company won the prestigious ‘The Queen’s Award for Enterprise’. Quite simply, cutting edge travel redefined for the 21st century.

About the Role

The successful candidate will be part of a tight-knit team selling luxury villa holidays predominantly in Italy, but occasionally in other European destinations such as Spain, France & Greece. You will use your destination knowledge and infectious enthusiasm to drive sales growth across Red Savannah’s cutting-edge luxury villa portfolio.

This role will require the necessary skills and personality to handle sales calls and respond to all enquiries with efficiency, accuracy, courtesy and excellent product knowledge (full training will be provided). The company operates to a high standard and fast turnaround of accurate quotations is an exciting part of a fast-paced role. Typically, backed by an Operations Executive, you will oversee bookings from the initial enquiry, to final documentation and post-trip follow-up, communicating effectively with the clients at every stage of their booking.

Communicating effectively and courteously with all the company’s suppliers, providing them with all the information they need about a booking and maintaining excellent relations with villa owners (often European) will be a prerequisite. An ability therefore, to speak a foreign European language often makes a significant difference in terms of completing a task successfully, although is not a pre- condition to securing this role.

Occasional travel to explore the destinations and properties featured will be necessary, including participation in pre-season villa inspection trips. Working with the Portfolio Development Manager, you may also be asked from time to time to research or source new properties to enhance the portfolio, in line with market demand. Close liaison with the Operations team is essential, not only in delivering a first-class client experience, but also in investigating and sourcing ancillary villa products, such as cooks, boats and guides. This may also include the research of local highlights including restaurants, wine estates and historic places of interest.

Contribution to web site content, social media, photography selection and PR, as well as other functions of the Marketing Department, will be required. The ability therefore to write good copy in clear, expressive English is essential.

In addition to being able to sell, you will need to demonstrate a proven ability to maintain accurate records, data entries & costings. You will also need to understand the importance of adhering to GDPR protocols while handling sensitive data and complete discretion will be required at all times.

The successful candidate will likely be a graduate with a high level of understanding of the drivers that motivate a High Net Worth traveller to want to travel in the first place, as well as their priorities, concerns, preferences and requirements. Additional knowledge of how these drivers can vary across the different source markets would also be helpful. You will need to possess enthusiasm, creativity and determination as dominant personal characteristics that will shape all of your professional activity, as well as underpin your sales techniques. Above all, you must be passionate about sales and will be able to demonstrate a solid track record of success, as well as possess the self-motivation to deliver impeccable results with a real flair for converting enquiries into sales.

Preferred Skills

  • A passion for experiential travel and a deep-rooted desire to be immersed in the world of Luxury Villas.
  • Excellent sales skills that provide you with the edge over others in terms of converting enquiries into bookings.
  • An excellent telephone manner that comes across as warm, friendly and professional.
  • Intelligent willingness to immerse yourself in the subject by reading all appropriate travel columns / luxury magazines.
  • Excellent writing skills and understanding of grammar.
  • Good creative eye for photography.
  • Good numeracy skills and commercial flair.
  • Ability to communicate effectively from both a written and oral standpoint.
  • Proactive, creative character with high degree of initiative and resourcefulness.
  • Luxury brand experience is an advantage, though not essential.
  • Entrepreneurial ‘can do’ attitude.
  • Deep rooted and visceral customer service ethic.
  • Excellent interpersonal skills and team player.
  • Full driving licence required and candidate must be willing and able to drive a left-hand drive rental car on European roads.

We are seeking a highly motivated individual to deliver this brief. You must be enthusiastic about joining a dynamic and successful company and committed to playing a pivotal role within the business. You will also be entrepreneurial, flexible, trustworthy, reliable and happy to contribute in any way you can to the success of the company, irrespective of whether a particular request or course of actions fits exactly within your job description.

We offer above average remuneration and have an excellent bonus scheme. Our aim is always to offer an excellent career path to the right candidates. The role is full time and is based in the thriving Georgian Spa town of Cheltenham (fast becoming the cyber capital of the UK). Currently team members work in our large, open plan office on Tuesday-Thursday, and from home on Monday & Friday. For London based or remote working, some visits to the main office will still be required.

Further Information

Location: Head office Cheltenham or London (possible small office in the future)
Cheltenham: WFH – Monday and Friday, Office – Tuesday to Thursday
London: WFH with regular visit to Cheltenham, days tbd. Initially three days/2 nights a week in Cheltenham (accommodation paid for) for the first month, thereafter one day every two weeks.
Salary: £35,000 – £45,000 pa + bonus (up to 20% of salary) d.o.e.
Holiday: 25 + bank holidays
Training: On the job
Travel: Autumn/Spring, visiting key properties in France and Balearics
Application: Contact Katharine Landale at Bold New World Recruitment with a CV and covering letter stating why you would be good in this role, contact@boldnewworld.co.uk, 07778 774848.

Thank you for your interest.

 

Research Consultant

Are you are looking for a new challenge, and have some experience of Executive Search, Investment Management, Real Estate?  Our client is looking for both candidates with experience who wish to progress their career,  but will also support those wanting a new challenge who are willing to learn, grow their skills and contribute to this well respected and established firm.

 

The company:

Our clients are an independent executive search firm, founded in 1999. The partnership executes retained executive search and is proud to provide authentic, straight forward advice on senior leadership needs.

All searches are run by one of the partners and they have advised clients across 14 countries.

Clients across the following industries: Real Estate, Investment Management and Hedge Funds. In addition, they also work with growth companies across a number of sectors.

 

The role:

This hire will support the Partners in the research and execution of search mandates.

This individual will be expected to turn their hand to a variety of different tasks and will operate in and gain exposure to a broad range of sector areas (Real Estate, Investment Management, Hedge Funds etc.)

 

Key responsibilities:

The Research Consultants are fully involved in the whole search process from the inception of an assignment through to completion:

  • Market/sector research – read industry press and create news updates to ensure the team keep abreast of developments within key sector areas.
  • Market mapping – play a lead role in defining the universe of companies and generating a longlist of candidates.
  • Document production – assist with the preparation of pitch documents, presentations, candidate profiles and client update reports.
  • Telephone work – conduct approach and source calls. Map the candidate universe by networking extensively on the telephone with sources and candidates. Pitch roles to candidates, obtain detailed career information.
  • Candidate and client interaction – attend (and in time) lead interviews and client meetings. Help manage the candidate interview process. Liaise with clients throughout the search process.
  • Relationship Management – support the team to ensure the search process runs efficiently from A-Z and externally build relationships and service clients.
  • Business Development – while business development is not core to this role, they would be very open to working with anyone who wanted to expand their activities to include sourcing new clients.

 

Key attributes/personal qualities:

  • Career experience in recruitment/executive search or other transferable industries would be beneficial but not essential.
  • Previous experience of phone-work and/or key stakeholder management.
  • Strong moral background is essential.
  • Demonstrate intelligence, sound judgement, common-sense and a mature outlook.
  • Excellent written and verbal communication skills.
  • ‘Can do’ and flexible attitude.
  • Tenacious and hard working.
  • Ambitious to develop knowledge and build career.
  • Attention to detail and commitment to excellence.
  • Team player is crucial.

 

Compensation:

  • £30k – £60k d.o.e.
  • Bonus of upto 50% share of revenue introduced
  • Other benefits to be discussed at interview

All applications through Bold New World Recruitment.  Please send a CV and covering letter stating why you would like to apply for this role.   Katharine Landale, contact@boldnewworld.co.uk

Thank you for your interest.

Head of Triage

The Head of Triage role offers an exceptional opportunity to join, grow and shape this expanding mental health service provider.  The role is full time, with set hours and predominantly WFH.

 

Who we are
Employers are increasingly realising that the workplace can be a stressful place, whether on the road, in the yard or at a desk and that investing in employee mental health is equally as important as supporting physical health.  We provide this independent mental health support.

Our core belief is that any business is only as good as the sum of its parts and therefore supporting staff in their mental health is essential to the well-being and success of the business.  We are proud to provide this extensive, independent and confidential service to companies, large or small, across the UK, to enable them to support their employees.

We mentally and emotionally support every part of the person’s recovery.  We are a private and confidential external organisation who handles all a company’s mental health requirements.

Our founder has spent 25 years involved in the mental health arena and all the other members of the team are equally experienced in the mental health sector.  The image of the company is therefore highly professional, experienced and confidential.

 

What we are looking for
As Head of Triage you will be the voice of our company and the first person a client speaks to when they contact our service.  It is vital you are professional, calm, and have had experience of taking telephone calls about situations that range in nature and severity. Professional empathy and organisational skills are key.  Additionally, experience in the mental health field, either within a similar organisation or charity, or as a counsellor is necessary for this role.

You should be enthusiastic, confident and experienced enough to deal with a range of people at every level of seniority, articulate, diplomatic and confidential, with a naturally positive outlook.  This role will be extremely varied, so flexibility is key.

You must be accurate, have excellent written English and be proactive in your approach.  The scope of the role will grow as the company expands and is therefore only for candidates keen to progress their career in a company which will become the market leader in the support we offer.

Above all, you must be trustworthy and discrete.  Confidentiality is key in this role.  Whilst you will be reporting to the CEO, you will have close interaction with the senior management team and other members of staff within the company.

 

Experience
Essential – previous experience as a counsellor, or working towards a Level 4 Diploma in Therapeutic Counselling.  Knowledge of mental health issues and experience of and an understanding of the issues that arise. An ability to talk on the telephone in a calm, professional, understanding manner and to remain considered and focussed throughout.  Keeping a professional approach at all times in line with our codes of conduct and an ability to adhere to our detailed protocols is also vital.  Good governance in how we operate is essential at all times.

Good to have –  previous experience in the mental health sector whether with BUPA or a similar organisation or with a charity such as Samaritans, Mind, Young Minds. Experience in staffing a national helpline would be helpful too.

 

Role and Reporting Lines

  • Role: Head of Triage
  • Reporting to: Clinical Lead and/or the Managing Director

 

Responsible for

  • Managing the helpline team, ensuring all members of the helpline team understand their roles and responsibilities.
  • Close communication with all clients ensuring all are informed and that all appropriate pathways and protocols are observed for their employees’ treatment.
  • Having the maturity to monitor their own mental health and boundaries. Supervision and mentoring of the candidate’s well being will be provided as part of the company’s package of support for this role.

 

Key Purposes and Tasks

  • Managing the 24 hour helpline department, including multiple lines for different clients and out of hours provision.
  • Answering calls to the helpline.
  • Sourcing appropriate therapists based on presentation of callers to the helpline, including referrals to residential rehabilitation where necessary.
  • Management of case files.
  • Expanding our existing national network of therapists
  • Working closely with the finance department to ensure timely payment of therapists (suppliers) and onward billing to customer organisations.

 

Key results/objectives

  • Client satisfaction
  • Manageable total number of calls taken
  • Successful placements
  • Line manager to conduct yearly appraisal

 

Please note

  • Our company expects the highest ethical standards from all those working with us in carrying out our business.
  • Due to the nature of the work we are involved with, established Codes of Conduct and official Referral Processes are of primary importance to us as part of our Governance. These will be covered in detailed during a handover period at the start of your employment with us.
  • All personnel working for us should exhibit the highest integrity. Everyone should act honestly, fairly and with transparency and should be loyal to our company in the conduct of their work.

 

Employment Details

  • Start: 1st June, 2021
  • Full time: WFH but with meetings in Hertfordshire and Gloucestershire so travel to these areas to meet the team will be necessary.
  • Compensation:
    • Salary of £30,000
    • Pension
    • Holiday entitlement: 25 days, plus bank/public holidays
    • Clinical supervision costs:  To be discussed and agreed upon on an individual and regular basis throughout the candidates employment

 

Application

  • All applications should be sent by email contact@boldnewworld.co.uk to Katharine Landale at Bold New World Recruitment with a CV and covering letter.
    contact@boldnewworld.co.uk. Please note we have a problem with the APPLY button above, so please email us directly instead.
  • 07778 774848

 

Thank you very much for your interest in this role.

Business Manager

Who we are

The Country Food Trust is a national charity with rural roots that produces meals and donates them to people in need. We recently reached our target of one million meals in our first five years and are driving ahead with an ambitious plan for our next five.

We currently make two types of meal using pheasant: a casserole and a curry, which we’ve developed alongside top chefs to address the lack of protein in most food donated to food banks. Our meals don’t need to be refrigerated, can be eaten cold if needed, and have a long shelf life too, meaning that they can be given to anyone in food poverty needing a nutritious meal. We also deliver meat to charities who cook for people. We are currently looking at other exciting areas for expansion in our food production and have plans to grow our charity and build on the amazing success of our first four years. For more information see our website: www.thecountryfoodtrust.org

The charity currently has two employees: a CEO and a Relationships and Events Manager, as well as a fantastic network of the 50 Ambassadors (volunteers) who help the charity pursue its aims around the country.

 

What we’re looking for

We are looking for a dynamic, initiative-driven and superbly organised team player to help us out with managing the administration side of our charity. You’ll be confident enough to deal with a huge range of people at every level, articulate and diplomatic and with a naturally positive outlook. This is a very varied role, so you’ll be naturally flexible in your approach and happy to help out with anything from moving chairs to manning our stand at a country fair. As you’ll also be managing our day to day financial administration too, you’ll need a strong eye for detail and a process-driven brain. Finally, it’s imperative that you’re intuitive and a quick learner; confident to ask questions until you’ve understood something but then happy to go away and do it yourself.

We’re a very close-knit team, so it’s important that you’re totally reliable and trustworthy, and happy to be flexible where needed. As this is a home-based job you will be highly organised with a head for creating order, innovative and a real self-starter. As we’re such a small charity (but with grand ambitions!) you’ll have a real chance to shape this role into whatever you want it to be, so we’re looking for someone who’ll bring new and fresh ideas on how we can develop and improve our processes, with the wherewithal to put those improvements into action. We’re looking for an organisational dynamo; someone that can take an idea, go away and come back with a decisive plan.

We’d love it if you came from a charity background, but your skills and personality are the most important thing. What’s crucial is that you’ve had at least five years’ experience in a senior level administrative role.

 

Job Description

This role combines the administration of the charity, some operational, fundraising and communications support and managing our day to day financial processes.

It’s imperative that you’re strong in the whole Microsoft Office suite – Outlook, Teams, Word, Excel and PowerPoint. If you’ve worked with Xero, that’s a big advantage, and familiarity with Salesforce, Mailchimp and WordPress would also be a bonus, but not essential.

The role includes but is not limited to:

Administration

  • General administration – first point of contact for all supporters, donors and charities
  • Managing correspondence – answering enquiries emails or forwarding on to relevant parties, writing letters, collating reports as required, answering phone calls
  • Management of cloud-based filing system and paper filing for correspondence that gets sent to the office
  • Managing and updating the Salesforce database
  • Managing orders and distribution of food to charities, keeping track of stock in warehouses and own supply, creating delivery requests and cross-checking against proof of deliveries
  • Assisting with the organisation of events and attending where necessary
  • Keeping an inventory of all assets and property owned by the charity, ensuring an adequate supply of marketing material at all times
  • Arranging and managing all paperwork and details around quarterly Trustee meetings and management meetings, note taking and minute writing for these meetings (in person or via video conferencing)
  • Charities Commission compliance

Finance

  • Running our relationship with HMRC
  • Managing the day to day financial operations of the organisation using Xero, including:
    • Logging donations
    • Creating purchase orders
    • Creating and paying invoices
    • Creating receipts for payments or donations
    • Bank reconciliation
    • Logging gift aid

Fundraising support

  • Providing administrative support for fundraising and communications campaigns, such as logging donations and contacts and sending out emails or marketing materials
  • Managing fundraising platforms.

Any other duties that are reasonably required.

 

Further Information

The role is full-time, 35 hours per week and is home based, preferably with proximity either to London or the South West. It reports directly to the CEO. A full driving licence is required.

Salary: £28,000 – £32,000, depending on experience. A pension scheme is available.

The role is initially funded for a period of one year and will also be subject to the satisfactory completion of a 3-month probationary period.

 

How to apply

To apply, please send us your CV and a covering letter which includes the answers to the following questions (in no more than 200 words each):

Why are you our perfect candidate?

  • You have five different tasks to complete before the end of the day and it’s clear you won’t get them all done. How do you prioritise them and what do you do with the ones you won’t get to?
  • Describe your planning process – how do you organise your work and plan activity and what’s your reasoning behind it?
  • Give an example of a situation where you’ve had to use your initiative to solve a problem, and what the outcome was.
  • Tell us a recent mistake you made, what you did about it, how you fixed it and what the outcome was.

 

Please also answer this question within your cover letter:

Put these words in order of importance to you:

  • Planning
  • Creativity
  • Security
  • Recognition

Applications via the apply button above. Please include the phrase “Business Manager Application” in the subject line.