Villa Experience Planner | Luxury Villas | Red Savannah

  • Cheltenham and London
  • £35 - £45k + bonus/benefits
  • Full Time
  • Medium
  • Full Time
  • 7
  • Travel & Tourism
  • Sales & Business Development
  • 27/05/2022
  • Katharine Landale

Background

Are you independently-minded with a passion for luxury travel? We are looking for a dynamic and intelligent Villa Experience Planner to join our fast-paced and fast-growing Luxury Villas team, based in the Cotswolds. The Red Savannah brand shines because of the people we employ. We have a specific brand DNA that requires team members to be confident, sophisticated self-starters, independent thinkers with excellent social skills and a well-developed sense of humour. We deal with many High Net Worth clients/celebrities and are therefore deadly serious about what we do – but we try and have fun doing it and there is a terrific team spirit across the business.

About Us

Winner of the 2021 Conde Nast Traveller ‘World’s Best Tour Operator’ award, Red Savannah is a luxury travel company established in 2011 by George Morgan-Grenville and a team of extraordinarily knowledgeable professionals, each with many years’ experience at the luxury end of the travel industry. Our address books are the best in the business – from Kings to Concierges – and we deliver only the most superlative life-changing travel experiences. Beautifully planned private journeys across the Americas, the Indian sub- continent & Asia, ruggedly exciting African safaris, idyllic palm-fringed Indian Ocean islands, the most stunning portfolio of hand-picked Luxury Villas and Resorts in Europe & the Caribbean and an impressive fleet of Turkish Gulets – all delivered with charm, passion, integrity and style. The Red Savannah experience strives to be authentic, substantial and intelligent. The aim has always been to bring back craftsmanship in order to create journeys of substance, without the glitz and over-hackneyed travel jargon. Every Experience Planner sells what they know and says what they think. No hogwash. No luxury-speak. Just up-to-date knowledge and an ability to listen to and interpret sophisticated needs. In 2020, the company won the prestigious ‘The Queen’s Award for Enterprise’. Quite simply, cutting edge travel redefined for the 21st century.

About the Role

The successful candidate will be part of a tight-knit team selling luxury villa holidays predominantly in Italy, but occasionally in other European destinations such as Spain, France & Greece. You will use your destination knowledge and infectious enthusiasm to drive sales growth across Red Savannah’s cutting-edge luxury villa portfolio.

This role will require the necessary skills and personality to handle sales calls and respond to all enquiries with efficiency, accuracy, courtesy and excellent product knowledge (full training will be provided). The company operates to a high standard and fast turnaround of accurate quotations is an exciting part of a fast-paced role. Typically, backed by an Operations Executive, you will oversee bookings from the initial enquiry, to final documentation and post-trip follow-up, communicating effectively with the clients at every stage of their booking.

Communicating effectively and courteously with all the company’s suppliers, providing them with all the information they need about a booking and maintaining excellent relations with villa owners (often European) will be a prerequisite. An ability therefore, to speak a foreign European language often makes a significant difference in terms of completing a task successfully, although is not a pre- condition to securing this role.

Occasional travel to explore the destinations and properties featured will be necessary, including participation in pre-season villa inspection trips. Working with the Portfolio Development Manager, you may also be asked from time to time to research or source new properties to enhance the portfolio, in line with market demand. Close liaison with the Operations team is essential, not only in delivering a first-class client experience, but also in investigating and sourcing ancillary villa products, such as cooks, boats and guides. This may also include the research of local highlights including restaurants, wine estates and historic places of interest.

Contribution to web site content, social media, photography selection and PR, as well as other functions of the Marketing Department, will be required. The ability therefore to write good copy in clear, expressive English is essential.

In addition to being able to sell, you will need to demonstrate a proven ability to maintain accurate records, data entries & costings. You will also need to understand the importance of adhering to GDPR protocols while handling sensitive data and complete discretion will be required at all times.

The successful candidate will likely be a graduate with a high level of understanding of the drivers that motivate a High Net Worth traveller to want to travel in the first place, as well as their priorities, concerns, preferences and requirements. Additional knowledge of how these drivers can vary across the different source markets would also be helpful. You will need to possess enthusiasm, creativity and determination as dominant personal characteristics that will shape all of your professional activity, as well as underpin your sales techniques. Above all, you must be passionate about sales and will be able to demonstrate a solid track record of success, as well as possess the self-motivation to deliver impeccable results with a real flair for converting enquiries into sales.

Preferred Skills

  • A passion for experiential travel and a deep-rooted desire to be immersed in the world of Luxury Villas.
  • Excellent sales skills that provide you with the edge over others in terms of converting enquiries into bookings.
  • An excellent telephone manner that comes across as warm, friendly and professional.
  • Intelligent willingness to immerse yourself in the subject by reading all appropriate travel columns / luxury magazines.
  • Excellent writing skills and understanding of grammar.
  • Good creative eye for photography.
  • Good numeracy skills and commercial flair.
  • Ability to communicate effectively from both a written and oral standpoint.
  • Proactive, creative character with high degree of initiative and resourcefulness.
  • Luxury brand experience is an advantage, though not essential.
  • Entrepreneurial ‘can do’ attitude.
  • Deep rooted and visceral customer service ethic.
  • Excellent interpersonal skills and team player.
  • Full driving licence required and candidate must be willing and able to drive a left-hand drive rental car on European roads.

We are seeking a highly motivated individual to deliver this brief. You must be enthusiastic about joining a dynamic and successful company and committed to playing a pivotal role within the business. You will also be entrepreneurial, flexible, trustworthy, reliable and happy to contribute in any way you can to the success of the company, irrespective of whether a particular request or course of actions fits exactly within your job description.

We offer above average remuneration and have an excellent bonus scheme. Our aim is always to offer an excellent career path to the right candidates. The role is full time and is based in the thriving Georgian Spa town of Cheltenham (fast becoming the cyber capital of the UK). Currently team members work in our large, open plan office on Tuesday-Thursday, and from home on Monday & Friday. For London based or remote working, some visits to the main office will still be required.

Further Information

Location: Head office Cheltenham or London (possible small office in the future)
Cheltenham: WFH – Monday and Friday, Office – Tuesday to Thursday
London: WFH with regular visit to Cheltenham, days tbd. Initially three days/2 nights a week in Cheltenham (accommodation paid for) for the first month, thereafter one day every two weeks.
Salary: £35,000 – £45,000 pa + bonus (up to 20% of salary) d.o.e.
Holiday: 25 + bank holidays
Training: On the job
Travel: Autumn/Spring, visiting key properties in France and Balearics
Application: Contact Katharine Landale at Bold New World Recruitment with a CV and covering letter stating why you would be good in this role, contact@boldnewworld.co.uk, 07778 774848.

Thank you for your interest.

 

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